0-1 feature that enabled flexible + frequent rate updates for supplier contracts, saving 19 hrs of monthly labor.
Lead Product Designer | 2024 | 6 weeks
Business Problem
Legacy software limits Wayfair’s ship rate flexibility:
Stakeholders
3 Key Stakeholders
Stakeholders owned different aspects of the rate update + rate selling process.
Users
Contract Management Team
One of the key internal stakeholder groups were also the main users.
Project Challenges
Tight timeline to launch before rate renewal season.
Global stakeholders + users across NA, EU, and China.
Sales teams misaligned on strategy due to regional differences.
New offshore eng team (India) required heavy coordination.
Moderated User Interviews
Key User Insights
Users loved the existing single contract amend feature that we were trying to scale.
#1 did not scale to a bulk process:
required 20+ hrs of work/month
dependency on Engineering
Low data accuracy (potential for 2B$ lawsuits)
Competitor UIs supported a drastically different business strategy and rate update structure.
Solution Ideation
Enabling bulk rate updates via file import ✔
Solution Ideation
Aligning Eng + Product on an ideal user process + Data flow
Solution Ideation
Unblocking key design decisions via a Design studio ✔
Key Takeaways:
Validate syntax errors pre-import
Give import process awareness
Send an email post-import